Find your purchase reference
Keep the quotation or invoice number, product model and serial number available when contacting the team.
Customer care
Returns, warranty support and equipment handling.
Use your ServerStorage quotation or invoice reference when contacting the team about a return, warranty issue, replacement or compatibility concern.
Keep invoice detailsCheck warranty coverageProtect equipment in transit
Support checklist
Before requesting a return or warranty service
Providing the right details helps the team identify the product, purchase and applicable warranty faster.
Check the warranty shown on your quote
Warranty duration can vary by product. The warranty confirmed on your quotation or invoice is the applicable coverage for that purchase.
Describe the issue clearly
Include symptoms, error messages, photos and any troubleshooting already completed when requesting technical or warranty assistance.
Confirm the return method
Do not send equipment before the team confirms the return, collection or service arrangement and any accessories that need to be included.
Need help?
Contact Customer CareHave the quotation or invoice reference and equipment model ready.
This helps the team confirm the sale, warranty and correct support process quickly.